Free Practice Questions for Salesforce ARC-801 Exam

Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

• Create an opportunity when a customer clicks a cross-sell or upsell email link.
• Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
• Set up lead nurturing with Marketing Cloud and automate emails through journeys.
• Stop creating leads in Sales Cloud for abandoned carts.
• Put all leads from the abandoned carts in a queue.

What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that project stakeholders are aligned with the project team on deliverables?

• Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
• Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
• Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
• Define and document the business value map with project stakeholders to capture the value provided by the implementation.

Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to have visibility of Commerce Cloud data because customers in the held will often ask about sales order details.What should the Solution Architect recommend to give this kind of data access?

• Create a new permission set that grants access to the Order and Order Item object and assign it tothe Field Service users.
• Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
• Give Commerce Cloud license to the Field Service team to view Order and Order Item data.
• Give Sales Cloud license to the Field Service team to view Order and Order Item data.

Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce's core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.Which two considerations should a Solution Architect keep in mind when thinking about data flows? Choose 2 answers

• Product and Pricing are set up with CPQ as the source of record.
• The source for the data feed to ERP is the CPQ Order object.
• All data points on products should be mapped and replicated between CPQ and B2B Commerce.
• Cart and Order record owners are mapped to Quote and Quote Line record owners.

Universal Containers (UC) recently completed a successful implementation of B2B Commerce classic and saw an immediate increase in both its customer experience ratings and overall bottom line due to the influx of sales through its commerce application. After this initial experience, UC decided to target its internal Sales team for the same successful outcome with Salesforce CPQ and Sales Cloud.UC's requirements include that its internal Sales team be able to sell its current commerce catalog and expand this catalog to include even more products. In addition, UC wants to give its internal Sales team the ability to utilize CPQ's discounting functionality, along with approval rules for itsSales leadership team. Today, product and pricing is mastered in B2B Commerce and orders are fulfilled in the ERP.What should a Solution Architect recommend when architecting a solution to meet UC's requirements?

• The Product and Pricing Data should be mastered in the ERP and then integrated into both B2B Commerce and CPQ via REST API.
• The Product and Pricing data should be mastered in B2B Commerce and integrated into CPQ via REST API, and finally integrated to the ERP via SOAP API.
• The Product data should be mastered inside B2B Commerce, while Pricing should be mastered inside CPQ. Both solutions should be integrated via Apex and then integrated to the ERP via SOAP API.
• The Product and Pricing data should be mastered in CPQ and integrated to B2B Commerce via Apex, and then finally integrated into the ERP via a middleware solution.

A Solution Architect has been hired to help design and implement a quoting solution for AC Computers on Salesforce to support omni-channel selling. During discovery with the client, the Solution Architect learns AC Computers currently uses spreadsheets to manage its pricing and product catalog, which includes thousands of SKUs with a variety of attributes that determine pricing. The current quoting process is long and tedious because it requires a sales representative to find individual products and manually input that information into Salesforce.The Sales team complains that they are spending too much time searching for the right product and Product Management is spending too much time trying to manage SKUs. AC Computers wants to move away from manual quoting processes and toward simplifying its product catalog.Which recommendation should the Solution Architect make given the business requirements?

• Work alongside client stakeholders to perform a SKU optimisation; implement Salesforce CPQ product catalog and guided selling.
• Work alongside client stakeholders to perform a SKU optimisation; implement Salesforce Order Management and special pricing.
• Create Products and Price Books in Salesforce for the current product catalog to streamline future pricing and product catalog management; implementSalesforce CPQ product catalog and guided selling.
• Create Products and Price Books m Salesforce for the current product catalog to streamline future pricing and product catalog management; implement Salesforce Order Management and special pricing.

Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contact records. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?

• Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.
• Send test emails from Marketing Cloud Account Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.
• It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need to demo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.
• Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.

Universal Containers (UC) u selling containers globally via distributors and is experiencing significant double-digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to reference the financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system and account managers need the latest data in front of them.What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC's needs?

• Use Change Data Capture to update the changes on the financial information inside Salesforce m near-real time.
• Use the scheduled data loader to extract the financial information every night from the ERP and save it inside Salesforce.
• Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.
• Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store it inside Salesforce for quick access.

During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out to support UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?Choose 3 answers

• Give users a way to raise support tickets for new features they do not understand.
• Give users the ability to opt-out of any new feature they dislike.
• Fully document all customizations added to the system.
• Communicate and train users on new features.
• Ensure development, training, and production environments are in place.

A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:Northern Trail Hot Tubs sells through a B2B2C model with Dealers.Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.Northern Trail Hot Tubs supports its Dealers and Customers directly, and Dealers would like better insight into support that their Customers receive.Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

• Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases
• B2B Commerce for Dealers to get pricing and Service Cloud for Cases
• Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products
• Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases