Free Practice Questions for Salesforce B2B-Solution-Architect Exam

Mask Makers LLC has a traditional sales channel that uses an existing CPQ implementation to process orders. Customers frequently reorder previous purchases quickly and split the order into several deliveries for different locations. Additionally, these customers are given special pricing through Price Books m CPQ based on annual spending and other parameters. The customer currently makes their purchase by sending an email or calling their appointed sales representative, and then waits to receive a quote. Mask Makers LLC wants to move away from this very manual and time-consuming process. The company wants to provide its customers with a personalized experience that is simplified and streamlined with existing special pricing visible and the option to self-serve- Mask Makers LLC would also like to deliver this within a short timeframe, as business must continue to grow. Which design approach should a Solution Architect recommend to meet these requirements within the timeframe while adhering to best practices.

• Implement B2B Commerce and use the CPQ B26 Commerce Connector to integrate to CPQ. Set 826 Commerce as the Product and Pricing master.
• Implement 626 Commerce and use the CPQ 626 Commerce Connector to integrate to CPQ. Keep CPQ as the Product and Pricing master.
• Implement B26 Commerce and use the CPQ 626 Commerce Connector to integrate to CPQ. Allow bidirectional updates to Products and Pricing.
• Implement B2B Commerce and build a custom integration to CPQ. Keep CPQ as the Product and Pricing master.

Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements. UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions. Which three steps are necessary to set up a program roadmap? Choose 3 answers

• Identify the high-level workload capacity and planning of the IT and Legal teams.
• Prioritize the transformation of activities involving the least development.
• Create project plans for each of the projects that will be on the roadmap.
• Prioritize the transformation of activities related to customers' interactions.
• Explain how the program contributes to the business's goals.

Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales orders that typically exist within Revenue Cloud. What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

• Generate a new permission set that grants access to the Order object and assign it to the field service users.
• Generate a new profile that grants access to the Order object and assign it to the field service users.
• Provide the field service team with CPQ licenses to view Order data.
• Provide the field service team with a Sales Cloud license to view Order data.

Universal Containers (UC) has a multi-cloud environment that includes Sales Cloud, Service Cloud, and CPQ. The environment supports multiple languages via the translation workbench. As part of a roadmap, UC is implementing B2B Commerce. As part of this project, there is a requirement to translate data stored within the Name and Description fields on the Product and Product Category objects. What should a Solution Architect recommend to achieve this?

• Done data records and translate.
• Enable Translation Workbench.
• Add custom field with translations
• Enable Data translation for 626 Commerce.

Universal Containers (UC) u selling containers globally via distributors and is experiencing significant double-digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to reference the financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system and account managers need the latest data in front of them. What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC's needs?

• Use Change Data Capture to update the changes on the financial information inside Salesforce m near-real time.
• Use the scheduled data loader to extract the financial information every night from the ERP and save it inside Salesforce.
• Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.
• Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store it inside Salesforce for quick access.

What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that project stakeholders are aligned with the project team on deliverables?

• Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
• Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
• Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints. Define and document the business value map with project stakeholders to capture the value provided by the implementation.

AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate. What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

• Place all training materials on the home page so users can find them easily.
• Record hour-long pieces of training for each job role so users can review on their own time.
• Break down training materials into quick reference guides for job-specific functions.
• Ensure each team has a Salesforce champion that can provide one-on-one training.

Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contact records. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit. What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?

• Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.
• Send test emails from Marketing Cloud Account Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.
• It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need to demo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.
• Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.

Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud. What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?

• Make internal organization-wide defaults Public Read Only to create external visibility.
• Enable External Sharing Model to create external organization-wide defaults.
• Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.
• Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.

Universal Containers (UC) currently utilizes Sales Cloud and Experience Cloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud. UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM in at all. What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

• Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.
• Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
• Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.
• Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.