Free Practice Questions for Salesforce-Associate Exam

A Salesforce associate recently relocated from Get Cloudy Consulting s San Francisco office to its new London office. The associate wants to change their work hours information in the Salesforce org to reflect their new time zone. Which method is easiest to change these settings?

• Go to Settings -> Personal Information -> My Work Information
• Submit a case with Salesforce support
• Go to Setup -> Company Information -> Default Time Zone

A salesforce associate wants to retrieve a record for a business but only remembers a portion of the business name. Using the fewest clicks, how should the associate search the account records for the desired business?

• The global Search box
• A list view of all accounts
• A report of all accounts

Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and whatsApp. Which Salesforce product should meet this need?

• Service Cloud
• Experience Cloud
• Sales Cloud

Get Cloudy Consulting (GCC) plans to migrate from a legacy CRM system to Salesforce. GCC currently uses a dedicated single-tenant, on-premise system and wants to utilize a multi-tenant architecture like Salesforce uses. What is one feature of multi-tenant architecture?

• Resources are shared but tenants cannot claim each others resources.
• Resources are shared and tenants can claim each other's resources.
• Resources are limited to each tenant.

Which Salesforce role produces data-driven solutions by eliciting, documenting, and examining requirements around organizational challenges?

• Business Analyst
• User Experience Designer
• Platform Developer

Salesforce associate received a promotion and needs Edit access to fields on opportunity records across the organization. Which user setting need updating to allow Edit access?

• Queue
• Permission Set
• Public Group

A Salesforce associate is creating a report that needs to show changes uin a value over a series of point in time. Which type of chart should the associate add to this report to help visualize these changes?

• Line
• Scatter
• Donut

Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized business in the financial services space. GCC wants a solution for customer service where complaints can be logged through a web from and email. Which Salesforce solution should GCC use?

• Commerce Cloud
• Experience Cloud
• Service cloud

A Salesforce associate vwants vto learn more about converting Leads to Contacts. They enjoy learning in an asynchronous, gamified way. Which resource should they use?

• Salesforce Help
• Trailblazer Community
• Trailhead

Get Cloudy Consulting is rolling out Salesforce to its organization. New users may have different access requirements base on department. What should be recommended to allow new users the correct access based on their department’s requirements?

• Role Hierarchy
• Individual profiles
• Permission sets