Free Practice Questions for Apple SVC-19A Exam

Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.Which of the following is the correct statement about his situation?

• Tony will have to purchase an iTunes gift card before he can setup his Apple ID.
• Tony will have to use a bank account and routing number to setup his Apple ID.
• Tony can create an Apple ID in iTunes without a credit card or other payment method.
• Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.

April states she would like to use the cellular network from her iPhone to access the Internet for free on her Mac. What true statement can you give April?

• 'Personal Hotspot can come with additional charges. You should contact your carrier.'
• 'You must enable Personal Hotspot on your iPhone before the feature can work for free.'
• 'Personal Hotspot only works on CDMA networks.'
• 'Personal Hotspot is a great way to access the Internet for free!'

Joanna is not convinced that taking ESD precautions makes any difference in repair quality. She states, ''If Apple was really serious about ESD precautions, they would not instruct customers to simply touch metal before replacing customer-installable parts.''Which of the following is the correct response to this statement?

• Customers can complete these part replacements more quickly, reducing the chance of ESD damage.
• Customers are more likely to understand ESD precautions than technicians are.
• Customers replace far fewer parts than service technicians.
• Customers are more careful because it is their own device.

Which of the following is an ESD precaution that must be taken when working with Apple devices?

• Use polyester foam mats to ground the workbench.
• Do not place internal components on metal surfaces.
• Pick up circuit boards using their connectors.
• When handling internal components, wear synthetic materials.

Select the best response to the following customer statement:''My iPhone sparked when I tried to sync it.''

• Sounds like you have a damaged sync cable. If the cable is damaged sparking can happen.
• I want to make sure we get a complete history of this issue. May I ask some specific troubleshooting questions?
• Are you sure you know how to sync an iPhone to a computer properly?
• All electronics can make sparks, you must be experiencing static electricity.

You should use open questions to do which of the following?

• Obtain the customer's warranty status.
• Check for understanding.
• Gather more information about an issue.
• Greet the customer.

Lew is not certain that his Apple ID is working correctly in macOS. Which of the following methods would allow Lew to verify that he is using his correct Apple ID in macOS?

• Open System Preferences, click iCloud, and verify that the account is signed in.
• Click the Apple menu, select Apple ID, and ensure that Lew's Apple ID is listed.
• Open the Apple ID pane in System Preferences.
• Go to the My Apple ID page (appleid.apple.com) and verify the account is signed in.

What should be used to properly clean and restore an ESD mat?

• Any solvent based cleaner
• Distilled or bottled water
• Lint-free cloth
• A cleaner that is specifically designed for ESD mats

A computer service technician says, 'I don't use ESD precautions and have never had a problem.'Which of the following is the correct response to this statement?

• ESD damage may not appear immediately.
• ESD happens only to inexperienced technicians.
• ESD only occurs in very rare circumstances.
• ESD damage is really not as bad as everyone thinks.

Please refer to the following information to answer the questions on the right.Rachel is starting a repair on a three-year-old MacBook Pro.After opening the device, she takes some time to visually inspect the top case assembly with battery.During an embedded battery inspection which of the following issues should Rachel look for? (Choose two.)

• Updated battery firmware
• Dot imprints
• Battery is the correct color
• Scratches
• Battery-compliance shipping label